DuWaale

At DuWaale, we aim to provide high-quality products and services to our customers. Please read this Return & Refund Policy carefully before making a purchase, as it clearly explains our policies regarding returns, replacements, and refunds.

By purchasing any product or service from DuWaale, you agree to this Return & Refund Policy.

1. No Return Policy

DuWaale follows a strict no-return policy. Once a product is sold and delivered, it cannot be returned under any circumstances.

Customers are requested to carefully review product details, descriptions, specifications, and pricing before placing an order. Orders placed successfully cannot be cancelled after dispatch or delivery.

2. Replacement Policy (Only in Eligible Cases)

Although returns are not accepted, DuWaale provides replacement in limited and valid cases only.

A replacement may be considered only if:

  • The product received is damaged
  • The product is defective
  • The wrong product has been delivered

Replacement requests must be raised within 48 hours of delivery. Requests made after this time period may not be accepted.

3. Replacement Approval Process

To request a replacement, customers must contact DuWaale support with:

  • Order ID
  • Clear photos or videos of the damaged, defective, or incorrect product
  • A brief description of the issue

All replacement requests are subject to verification and approval by DuWaale. If approved, a replacement product will be shipped at no additional cost.

If the issue does not meet replacement eligibility criteria, the request may be rejected.

4. No Refund Policy

DuWaale does not offer refunds for any products or services under normal circumstances.

Refunds will not be provided for:

  • Change of mind
  • Incorrect orders placed by the customer
  • Delays caused by courier partners
  • Minor colour or design variations
  • Digital products, downloadable content, or online services

Once payment is completed, it is considered final.

5. Digital Products and Services

All digital products, downloadable files, online services, subscriptions, or access-based offerings are non-returnable, non-replaceable, and non-refundable once access has been granted.

Customers are advised to review product details carefully before purchasing digital items.

6. Free Products and Services

Free products or services provided by DuWaale are not eligible for return, replacement, or refund under any circumstances.

7. Payment Gateway and Chargeback Policy

All payments are processed securely through third-party payment gateways such as Razorpay. DuWaale does not encourage or support false chargebacks or payment disputes.

Any attempt to raise an invalid chargeback after receiving a product, replacement, or service may result in:

  • Permanent account suspension
  • Blocking of future purchases
  • Reporting to the payment gateway, if required

Customers are encouraged to contact DuWaale support for resolution instead of initiating chargebacks.

8. Shipping and Replacement Timelines

Approved replacements will be dispatched within a reasonable timeframe. Delivery time may vary based on location and courier partner availability.

DuWaale shall not be held responsible for delays caused by third-party logistics providers.

9. Policy Updates

DuWaale reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

Continued use of the website after changes indicates acceptance of the updated policy.

10. Contact Information

For any replacement-related queries or concerns, customers may contact DuWaale through the Contact Us page available on the website.