Privacy Policy

DuWaale

DuWaale values and respects the privacy of its users. This Privacy Policy explains how DuWaale collects, uses, stores, protects, and discloses personal information of users who visit, browse, purchase products or services, or access free content on the website. By using the DuWaale website, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please do not use the website.

1. Information We Collect

DuWaale may collect personal and non-personal information from users in various ways, including but not limited to when users visit the website, register, place an order, subscribe to updates, fill out a form, or interact with services.

Personal information may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping details
  • Order and transaction details

Non-personal information may include:

  • Browser type
  • Device information
  • IP address
  • Pages visited and time spent on the website

2. Payment Information and Razorpay Compliance

All payments on DuWaale are processed through secure third-party payment gateways such as Razorpay. DuWaale does not store, process, or have direct access to users’ sensitive financial information such as debit card numbers, credit card numbers, CVV, UPI PINs, or banking passwords.

Payment data is handled entirely by the payment gateway in compliance with applicable security standards and regulations. DuWaale receives only transaction-related details necessary to confirm and manage orders.

3. How We Use Collected Information

DuWaale uses collected information for the following purposes:

  • To process orders and deliver products or services
  • To provide customer support and respond to inquiries
  • To improve website functionality, content, and user experience
  • To send important updates related to orders, services, or policies
  • To prevent fraud, unauthorized transactions, and misuse

User information is used strictly for legitimate business and service-related purposes.

4. Free Content and Services

DuWaale may offer certain content, tools, or services free of charge. For accessing free content, users are generally not required to provide payment-related information. However, basic information such as email address may be collected for communication or access purposes.

Free content is provided on an “as-is” basis, and DuWaale does not guarantee accuracy, completeness, or continued availability of such content.

5. Cookies and Tracking Technologies

DuWaale may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand user behavior. Cookies help remember user preferences and improve website performance.

Users can choose to disable cookies through their browser settings. However, disabling cookies may affect certain features or functionality of the website.

6. Data Protection and Security

DuWaale implements reasonable administrative, technical, and security measures to protect users’ personal information from unauthorized access, alteration, disclosure, or destruction.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, while DuWaale strives to protect personal data, absolute security cannot be guaranteed.

7. Sharing of Information

DuWaale does not sell, trade, or rent users’ personal information to third parties. Information may be shared only in the following circumstances:

  • With trusted service providers (such as payment gateways or hosting services) strictly for operational purposes
  • When required by law, regulation, or legal process
  • To protect the rights, property, or safety of DuWaale, its users, or others

All third-party service providers are expected to follow appropriate data protection standards.

8. Third-Party Links and Services

The DuWaale website may contain links to third-party websites or services. These third-party platforms have their own privacy policies and practices.

DuWaale is not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.

9. Data Retention

DuWaale retains users’ personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, it is securely deleted or anonymized.

10. User Rights and Choices

Users have the right to:

  • Request access to their personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal data, subject to legal or contractual obligations

Such requests may be made through the Contact Us page. DuWaale will make reasonable efforts to respond within an appropriate timeframe.

11. Children’s Privacy

DuWaale does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted promptly.

Parents or guardians who believe their child has provided personal information may contact DuWaale for corrective action.

12. Changes to This Privacy Policy

DuWaale reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on the website.

Continued use of the website after any changes constitutes acceptance of the revised Privacy Policy.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes related to privacy matters shall be subject to the jurisdiction of Indian courts.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact DuWaale through the Contact Us page on the website.